Clinic Policies

RMHG aspires to be a case managed clinic. The first appointment and beginning of the evaluation is often scheduled with one of our therapists. If medication management is needed, the therapist will then refer the patient to a psychiatrist within our clinic. The psychiatrists, however, are on occasion available to do the initial evaluations.

Cancellations

If it is necessary to cancel an appointment at RMHG, please give us a call at least one day (24 hours) in advance. If you miss an appointment or cancel at the last minute, you will be billed for this "no show." You will be charged $75.00 for a no show or same day cancellation.

RMHG reserves the right to terminate your care after three no shows and/or late cancellations. It would be your responsibility to then find a new mental health provider.

See the CONTACT page for phone numbers and hours.

Insurance

We accept many national and local health insurance plans. Please call us or your insurance company to find out if we accept your insurance. [See the CONTACT page]

Notice to clients re: Good Faith Estimates

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services. Click here for more information.

Client Rights Services & Grievance Procedure

Clients at Regent Mental Health Group are briefed on their treatment entitlements and the procedure for addressing grievances during intake and annually thereafter. You are welcome to voice any discontent with RMHG or its services and expect a prompt, fair, and respectful resolution. We adhere to procedures aligned with Wisconsin statutory and administrative guidelines.
Click here for more information.